Apple faced a burst of negative PR this week, after an iPod Touch exploded.
Ken Stanborough accidentally dropped his daughter’s iPod: “It made a hissing noise,” he told The Times, “I could feel it getting hotter in my hand, and I thought I could see vapour”. Mr Stanborough rather sensibly hurled the gadget out of the back door: “Within 30 seconds there was a pop, a big puff of smoke and it went 10ft in the air”.
Interestingly, the media did not attack Apple for the technical problems. And with good reason. For years now, hardly a month has gone by without a news story on someone who was singed, scorched or otherwise lightly toasted by an exploding battery. Unfortunately, the elements that make up our current Lithium Ion batteries are just not very stable and high-speed impacts or extreme heat can tip them over the edge. Despite this the technology is still pretty safe. How many people do you know who have seen their phone or laptop spontaneously explode? It is extremely rare, but when it does happen companies are understandably keen to keep a lid on it.
No surprise then that most of the negative fallout focused on how Apple’s legal team handled the incident: trying to silence the Stanborough family with a non-disclosure agreement in exchange for a refund. That was when then the real fireworks began.